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This handbook examines the communication aspects of the management position in academia. Most academic department chairs are not trained in management skills, including communication strategies. While previous works have dealt with personnel and time management issues, this book illustrates how to communicate with faculty, students, consultation teams, and other administrators in ways that improve the workings of a department while decreasing the workload and tension that often accompany the appointment.
"This book should be in the library of every department head or aspiring department head. It treats the most vexing problems of a departmental administrator completely and competently." — Don Richardson, Auburn University
"There is precious little of value that talks about the process of chairing an academic department, and with the frequency of chair turnover there is need for material that can help new chairs to adjust to the job and anticipate what they may have to contend with over the span of a day, week, or semester." — William F. Eadie, California State University, Northridge
Preface
Introduction
Christopher H. Spicer and Ann Q. Staton
1. Departmental Leadership and Departmental Culture
Stanley A. Deetz
2. Establishing Effective Relationships with Faculty and Staff
Anita Taylor
3. Communicating with Administrative Peers
Ronald L. Applbaum
4. Managing Grievances
Fred E. Jandt and John A. Kaufman
5. The Budget Process
June Kable
6. Assessing Faculty
Robert M. Smith
7. The Performance Appraisal Interview: Guidelines for Department Chairs
Michael Stano
8. Being Assessed
Edward L. McGlone and Susan K. Kovar
9. Departmental Assessment
Patti Peete Gillespie
10. Motivating Faculty
James C. McCroskey and Virginia P. Richmond
11. External Public Relations: Analysis of Image and Directions for Change
June Kable and Carla Bennett
Appendix A. Acquiring Information
Mark Hickson III, Don W. Stacks, and Randall K. Scott
Appendix B. Providing Information
Don W. Stacks and Mark Hickson III
Contributors
Index