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A practical and theoretical discussion of how to effectively communicate organizational change to management, employees, stockholders, and customers.
Rapid and volatile organizational change is one of the most profound characteristics of our time. How to communicate the need for and the direction of change to stockholders, employees, customers, and management is the subject of this book.
"Communicating change is significant in today's business environment. In the 1990s business is fast paced, technologically advanced, and often international. The key to successful management today requires management to interpret a constantly changing environment to both customers and employees. Today's managers cannot rely on communication practices learned in the past. This book provides managers with effective tools in a fast paced market." — Kathleen Ryan
Chapter 1. Communicating Organizational Change
by Donald P. Cushman and Sarah S. King
Part 1. Private Sector Organizations
Chapter 2. Communicating Change: A High-Speed Management Perspective
by Sarah S. King and Donald P. Cushman
Chapter 3. Leading Organizational Change: A High-Speed Management Perspective
by Donald P. Cushman and Sarah S. King
Chapter 4. Improving Community Service: Strategic Cooperation Through Communication
by Rod Miller
Chapter 5. Stereotypes and Organizational Learning:Lessons from Mergers and Acquisitions of Multinational Corporations in Post-Communist Countries
by Krzysztof Obloj
Chapter 6. Organizational Inertia or Corporate Culture Momentum
by Michael Goodman
Chapter 7. Communicating the Need for Change in a Multinational Pharmaceutical Corporation: A Case Study
by Giuseppe Raimondi
Chapter 8. Communicating the Need for Shared Responsibility in Nongovernment Joint Venture Projects: Lessons from Years of Experience
by Gordon Knowles
Part 2. Public Sector Organizations
Chapter 9. Public Sector Performance and Private Sector Management
by Ron Cullen
Chapter 10. Communicating Health Care Reform: A Change for the Better?
by John Johnson
Chapter 11. Communication and Role Stress in Government rganization
by John Penhallurick
Part 3. Organizations in Regional Cultures
Chapter 12. Communicating Change in China
by Yanan Ju
Chapter 13. Communicating Change in Australia
by Robyn Johnston
Chapter 14. Communication in Asian Job Interviews
by Ernst Martin
Chapter 15. Lessons from the Restructuring of Post-Communist Enterprises
by Andrzej K. Kozminski
Contributors
Index